TO DO THE REPAIR
US TO BE ON THE LINE
WHILE YOU DO THE WORK
OR MOVE THE PIANO
This is now a time-tested service with multiple satisfied customers. We know of no one in the USA who will do this for you.
read the CAUTION below carefully.
will not be held liable for anything which goes wrong. You have to simply decide
if you can trust us. Keith has been tuning and repairing pianos for over thirty-five
He is offering these services for two reasons.
and obviously, we
like the idea of turning Keith's hard-earned skills into cash -- your cash :-)
have had many customers do some repairs on their piano, only to come to a point
where they feel at a loss for either the skill or time needed to do a certain
repair. In the past,
have had to send them to a professional technician. This has produced mixed results.
this reason, we feel Keith should give the assistance if you are willing to pay for
accept work from anywhere in the world -- subject to our usual international payment terms.
YOU CAN NOW ORDER BY PHONE
INDEX OF THE WHOLE SITE:
the Diagrams of various piano actions
your parts from our Catalog
* * * *
following tasks MUST be discussed by
email or by phone before you send samples
make parts purchases:
WILL DO THE JOB FOR YOU:
you would rather have us make the repair, the following applies:
FRONT: The following prices are only for labor--
Parts are extra and are
at the prices found in our online catalog.
may change for any reason.
butt, shank, and hammer complete repair
(new hammers used unless
a used one will be a better choice)
$ 25.00 per assembly
Send the hammer to
either the right or left of the broken one
and send a note for
Re-shaped and cleaned (Not "picked" to soften)
Send the 88 hammer,
shank, butt assemblies.
bridle straps attached to above set of 88
Piano hammers replaced
New shanks and hammers-
You purchase the new shanks and hammers
Remember, my price here is for my labor over and above
the price of parts.
I cannot accept parts
from another supplier for this work.
must send all your old shanks and hammers-- Do not remove the hammers!
(No square grands done)
You may need to do some minor shimming of the flanges with paper to fit
I will tell you the technique used in
all piano factories for this task.
wippen and damper underlever restoration-- Not available
New ASSEMBLED set of drop wires, top nuts, and
Vagias elbows attached--
Full set of 88 new drop
wires with button of your choice on top
elbows mounted on the bottom
Ready to install--
Allow two to three weeks
I use a trade secret
from my mentor, PTG member Jerry Peterson, for exceptional results
I must have precise sample or measurement of your old rods--
For best results, I should use your old metal drop
I need a sample of your top button or nut--
bushing felts installed--
$ 6.75 per key lever
Full set of 88 keys--
You MUST insure the key levers for the value of the piano to you.
Uninsured parts, especially key levers, which are lost ARE
100% YOUR LOSS, not mine.
$ 24.00 per key lever
Send a sample key lever
to the left of right of the one to be repaired,
NOT the one across the break from the one to be repaired.
set of key buttons replaced--
You MUST insure the key levers for the value of the piano to you.
Uninsured parts, especially key levers, which are lost ARE 100%
YOUR LOSS, not mine.
built for upright pianos--
For pianos with stickers shorter
than 4 inches or longer than 9 inches
us a sample of a good sticker, and we will match it
$ 24.00 ea.
We make stickers for player pianos also.
Send a good one to copy.
$ 34.00 ea.
prices subject to change for special situations. No discounts offered.
APPOINTMENT-- Get us on the line while you do the repair:
This is a first in the
will arrange to be on the phone,
paying the phone bill, while you do a given
Key button replacement,
Bridle strap installation,
Key bushing replacement,
Flange and hammer butt felt bushing replacement,
Bending hammer shanks,
Removing upright or grand actions,
Securing a split tuning pin block on uprights,
buzzes and rattles (whether you are successful or not),
Laying a piano down
and treating the tuning pins (upright),
Laying a piano down and installing
Treating tuning pins on a grand,
Moving a piano and loading
it on a truck,
Destroying a piano trapped in a basement or remodeled situation.
MAIL for other tasks for which you wish to have phone support.
will be on the phone for a solid hour. Interruptions will only be for incoming
callers, who will be told to call back later, and for potty stops :-) We will
be sure you get a full
hour money's worth or better. After a second hour
is beyond 25 minutes, you will pay a prorated
price according to the time
used with a maximum of $ 43.00 per hour.
If you do not use the whole first
hour, the whole hourly price will still be charged.
CALL: (800) 338-8863 to
schedule an appointment.
You may have to take an evening hour.
given to those who purchased their parts here.
You must speak clear English.
NO PROFANITY WILL BE TOLERATED.
If you use a cell phone, be sure an alternate
conventional phone is nearby.
You will receive an invoice showing what you
paid for this deal.
Pay by VISA and MasterCard accepted.
Sign and mail
the statement below.
Tech Service Pricing . . .
$ 25.00/ 10 minutes; $35.00/ 20 minutes; $55/ 30 minutes; $100/hr
will NOT be liable for fitting the repaired parts into your piano.
to both parts shipped to us which we do on our bench, AND
this also applies
to help we give you over the phone by appointment, or in e-mail.
understand that we may not make the repairs perfectly.
In the event that
the repaired parts do not work ideally in your piano....
will ONLY do one of the following, at his choice alone:
a technician of his choice, in your area, to fit the parts, OR
Accept the parts back to do the work over. You pay shipping both ways,
Refuse to make an adjustment. This is because we cannot be at your site and
determine whether you are really having a problem or whether you are just trying
get your parts free of charge by making unjustified claims.
will not be liable for ANY problems which transpire for you as a result of
phone or e-mail support. Nor will we be liable in any way if he is not able to
keep a phone support appointment.
OTHER WORDS, We will do his best, and if that is not satisfactory to you,
you lost your money, and you have to start over. Anything you need to do regarding
repaired parts we worked on is YOUR responsibility. WE TAKE NO RISK.
will NOT be held to any promise as to turn around time. If you are in a panic,
or under a deadline, kindly contact a technician in your area to do the work.
must prepay for this work only with a bank check or personal check.
parts must be shipped to your credit card billing address.
that you must pay for parts separately from the labor prices quoted.
statement, signed by you, will be on file in the event of any credit card disputes.
take full responsibility to insure your mailed parts for the value you place on
should they get lost in transit. We will charge you shipping plus insurance
returning the repaired parts to you. You agree to accept whatever insurance
is made for any loss, even if the carrier succeeds in refusing
attempt by you to use a credit card that does not have your name on it will result
a complaint being filed against you with the prosecuting attorney in your
agree to use arbitration or our choice, in Eastern Tennessee, to resolve ANY disputes.
ALL OF THIS STATEMENT IN RED, paste it into a publishing program, print it, and:
HERE _________________________________ Date: ____________
the results of Phone Support by us:
section in the Table of Contents which discusses the
work you intend to do.
Print it out and have it on hand the phone call is
Have the piano, or the parts, ready as far as you can do the work.
pay me to help you do what you can easily understand.
Do not call until you have all parts, tools,
or materials ready for the task.
If you are using a cell or remote phone, try to be sure a second phone is available
in case the cell phone dies.
Do not start this call if you have some deadline or tension pending.
6. If you are moving
a piano, or demolishing a piano, have all equipment
on hand ahead of time.
If at all possible, have a knowledgeable friend take the phone and describe to
me what is
happening as you do each task. This way, you can get maximum benefit,
keep moving, and
avoid dead time for me. If I go to sleep, you get no help
Questions About This Service:
ORDER BY PHONE WITH CREDIT CARD
Call Toll Free at: 1 (800) 338-8863
to Mail Order Form for printing:
TO PIANO TITLE PAGE